Appeals and remarking
ACER will not enter into appeals regarding STAT results. Candidates are advised that STAT results are released only after careful calculation and extensive checking. Errors in scoring are highly unlikely. Requests for re-marking will not be considered. Nor is it possible to give special consideration for impaired performance on the day of the test caused by illness or other unexpected personal situations – applicants are encouraged to contact ACER prior to the test to arrange an alternative sitting time.
Please note that candidates will not be provided with any additional information regarding scores or the scoring process. All information remains the property of ACER and the candidate has no right of inspection. Candidates confirm their agreement to these conditions during the ACER booking process
Any complaints or difficulties should immediately be brought to the attention of the remote proctor. Issues that cannot be resolved by the remote proctor at the time of the test should be reported to the STAT Office at ACER by email (email@example.com) on the day of the test so that the issue can be addressed without delay. As much information as possible should be provided in the email to ACER.
Once results have been issued, no further consideration can be given to complaints or difficulties experienced during the test. Results will not be amended for any perceived difficulties experienced.
Download the ACER complaint and appeals policy