Refund and deferral policy

Refunds

By completing the STAT registration process (including payment) test takers are reserving a place to sit STAT. This does not constitute an application for tertiary admission.

Please note:

1. Unless otherwise required under the Australian Consumer Law or other applicable law, test takers may not be eligible for a refund once the relevant session is booked and this will include monies paid for preparation materials included with the relevant STAT registration.
2. However, STAT test registrations may be cancelled and refunds requested up until close of registrations for your selected test window. This will incur an administration fee of A$65 or £35.
3. STAT registrations for test takers requesting reasonable test adjustments may be cancelled and refunds requested any time before bookings close and reasonable test adjustments are offered by ACER.

To submit a refund request please log in to your ACER User Account

The test fee (minus the administration fee), subject to the above, will be refunded to the credit/debit card used for payment within two weeks of your request.

Deferrals

Deferrals are only available for those in Australia and will incur an administration fee of $A65.

Test deferrals can be made between test windows within a STAT test cycle only. You must request this before the test window closing date.

You can reschedule test sessions within a test window directly with ProctorU up until 72 hours prior to the end of the test window. After this point, no more changes can be made.

If you do not book your ProctorU date and time 72 hours before the test window closing date you will not be able to sit during that test window. You will need to defer your test to the next available test window (administration charge applies) or forfeit your booking.

Test takers are not permitted to transfer their reservation to another test taker.

To submit a deferral request log in to your ACER User Account.

You will be directed to the payment portal for payment of the administration fee. The deferral will not be processed until the transaction is completed.

Ill health or emergencies on your test day

If you are sick or experience an emergency on your test day you have two options based on the time remaining until the end of the test window:

• more than 24 hours - reschedule your test with ProctorU or defer your test to the next window.
• less than 24 hours - contact the STAT Office via email immediately with your reason and supporting evidence for consideration.

Refunds may only be provided if there are extenuating circumstances, in which case, medical certificates or other official proof must be provided (within 1 week of your scheduled exam session). If your reason is approved, the funds will be refunded to the credit/debit card used for payment minus an administration fee.