Refunds and deferrals

This information applies only to ACER-managed test sittings. (For WA, SA, NT and QLD please contact your Tertiary Admission Centre)

Refunds

Please note:

  1. Unless otherwise required under the Australian Consumer Law or other applicable law, candidates may not be eligible for a refund once the relevant sitting is booked and this will include monies paid for preparation materials included with the relevant STAT registration.
     
  2. However, for:

    a. Test centre sittings

    STAT test registrations may be cancelled and refunds requested up until close of bookings for your selected test date. This will incur an administration fee of $35.

    b. Online sittings

    STAT test registrations may be cancelled and refunds requested up until close of bookings for your selected test date. This will incur an administration fee of $50.

  3. Candidates who have already scheduled their test session with ProctorU will need to cancel this separately with ProctorU.
     
  4. Except as otherwise required under the Australian Consumer Law or other applicable law, no refunds will be given for the purchase of any STAT preparation materials.
     
  5. STAT registrations for candidates requesting reasonable test adjustments may be cancelled and refunds requested any time before bookings close and reasonable test adjustments are offered by ACER.

To submit a refund request:

  • log in to your ACER User Account
  • click on the 'Manage test booking' button
  • click on the 'Request a refund' button.

The test fee (minus the administration fee), subject to the above, will be refunded to the credit/debit card used for payment within two weeks of your request.
 

Deferrals

Deferrals can only be made between the same test type. They cannot be made between test centre sittings and online sittings.

Please see Test Centre and Online Sittings below for the specific terms and conditions of your deferral.

Deferrals will not be available if there are no more test sittings in the test cycle.

Test centre sittings

Deferrals can be made between test centre sittings within a STAT test cycle only. Test cycles run from 15 April to 14 April of the following year.

Deferrals can be made up until 11.59 pm (AEDT/AEST) the day before test day.

Deferrals will incur an administration fee of $35.

* Please note that deferred sittings may need to be sat at an alternative venue. Some locations do not have further dates available within the STAT test cycle. If you are unsure please email the STAT Office

Online sittings

Rescheduling within a test window

You can reschedule test sessions within a test window directly with the remote proctoring company up until 72 hours prior to the end of the test window. After this point, no more changes can be made.

Deferring to another test window

Test deferrals can be made between test windows within a STAT test cycle only. Test cycles run from 15 April to 14 April of the following year.

Deferrals can be made up until 24 hours before the close of the STAT online testing window.

Deferrals will incur an administration fee of $50.

Candidates who have already scheduled their test session with ProctorU will need to cancel this separately with ProctorU.

 

To submit a deferral request:

  • log in to your ACER User Account,
  • click on the 'Manage test booking' button, and
  • click on the 'Apply for deferral' button.
  • You will be required to choose the session you wish to defer to. You may choose to defer your test booking more than once within a STAT cycle. Please note each deferral will incur an administration fee.

You will be directed to the payment portal for payment of the administration fee. The deferral will not be processed until the transaction is complete.

 

Ill health, emergencies and technical difficulties on the test day

Please note: the timelines specified below are strict and any application by you outside those times will not be considered.

Test centre sittings

If you are seriously ill or experience a serious emergency situation on the test day and cannot attend the test, you must contact the STAT Office via your ACER User Account Messaging System as soon as possible (within one week of the test date) with your full name, STAT ID and reason for missing the test. Requests must be supported by a medical certificate, death notice or other official written proof of the emergency. If your reason is approved, the funds will be refunded to the credit/debit card used for payment minus an administration fee of $35.

Online sittings

If you are sick or experience technical difficulties during your scheduled test session(s), you have the following options based on the time remaining until the end of the test window:

  • more than 24 hours - reschedule your test with ProctorU via live chat only or defer your test to the next window
  • less than 24 hours - contact the STAT Office via your ACER User Account Messaging System immediately with your reason and supporting evidence for consideration.

Refunds may only be provided if there are extenuating circumstances, in which case, medical certificates or other official proof must be provided (within 1 week of your scheduled exam session). If your reason is approved, the funds will be refunded to the credit/debit card used for payment minus an administration fee of $50.