Refunds and deferrals

This information applies only to ACER-managed test sittings. (For WA, SA, NT and QLD please contact your Tertiary Admission Centre)

Monies paid for preparation materials included with the STAT registration will not be refunded.

Refunds

Test centre sittings

STAT test registrations may be cancelled and refunds requested up until close of bookings for your selected test date. This will incur an administration fee of $35.00. To submit a refund request:

  • login to your ACER User Account,
  • click on the purple 'Manage test booking' button and
  • then click on the blue 'Request a refund' button.

The fee will be refunded to the credit/debit card used for payment within 2 weeks of your request submission.
Please note, candidates cannot request refunds once they accept accommodations applied for through the Reasonable Test Adjustments application process.

If you are seriously ill on the test day and cannot attend the test, you must email stat@acer.org within one week of the test date with your full name, STAT ID, payment reference number and reason for missing the test. Requests must be supported by a medical certificate. An administration fee of $35.00 will be incurred. The fee will be refunded to the credit/debit card used for payment.

Online sittings

STAT test registrations may be cancelled and refunds requested up until close of bookings for your selected test date. This will incur an administration fee of $50.00. To submit a refund request:

  • login to your ACER User Account,
  • click on the purple 'Manage test booking' button, and
  • then click on the blue 'Request a refund' button.

The fee will be refunded to the credit/debit card used for payment within 2 weeks of your request submission.
Please note, candidates cannot request refunds once they accept accommodations applied for through the Reasonable Test Adjustments application process.

If you are sick or experience technical difficulties during your scheduled test session(s) and there is no further time during the test window to reschedule your test(s), email the STAT Office within 24 hours of your scheduled exam time. Your registration and payment will be forfeited should you fail to contact us or contact us outside of this time frame.

Deferrals

Deferrals can only be made between the same test type. They can not be made between test centre sittings and online sittings.

Test centre sittings

Deferrals can be made between test centre sittings within a STAT test cycle only. Test cycles run from 15 April to 14 April of the following year.

You will forfeit your registration and payment if you do not complete your test sitting(s) during the test cycle.

Deferrals can be made up until 11.59 pm the day before test day.

Deferrals will incur an administration fee of $35.00

* Please note that deferred sittings may need to be sat at an alternative venue. Some locations do not have further dates available within the STAT test cycle. If you are unsure please email the STAT Office

Online sittings

Rescheduling within a test window

You can reschedule test sessions within a test window directly with the remote proctoring company up until 72 hours prior to the end of the test window. After this point, no more changes can be made.

Deferring to another test window

Test deferrals can be made between test windows within a STAT test cycle only. Test cycles run from 15 April to 14 April of the following year.

You will forfeit your registration and payment if you do not complete your test sitting(s) during the test cycle.

Deferrals can be made up until 24 hours before the close of the STAT online testing window.

Deferrals will incur an administration fee of $50.00